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    Get to know The Water Filter Factory's commitment to timely, safe, and efficient delivery of all your water filtration needs.

Shipping and Delivery Policy for The Water Filter Factory


1. Standard Processing: Orders are typically dispatched or made available for collection within 1 business day from the date of purchase.

2. Peak Times and Secondary Warehouse Orders: In instances of high-demand or if the stock needs to be sourced from a secondary warehouse, the dispatch or readiness for collection may extend up to 3 business days.

3. Notification for Collection: Customers will be informed via email once their orders are ready for collection.


1. Main Centres: Deliveries to main centres can be expected within 1-3 business days.

2. Outlying Areas: Deliveries to outlying areas usually take between 2-5 business days.

Please note that these delivery times are approximate and can be subject to external factors, including but not limited to, weather disturbances, courier delays, or heightened order volumes.


1. Shipping Notifications: A confirmation email with tracking information (if applicable) will be sent to customers once their order has been dispatched.

2. Delivery Issues: If there are any issues or delays regarding the delivery of your order, please contact our customer service for assistance.

3. Failed Deliveries: If the courier cannot complete the delivery due to the customer's unavailability, the customer may incur an additional delivery charge for re-delivery.


For any shipping or delivery-related queries, please contact:

- Phone: 021 851 0133
- Address: Units 1-2, 5 Firgrove Way, Firgrove Industrial Estate, Macassar, 7134

We reserve the right to update or modify this shipping and delivery policy as needed. Customers are advised to frequently review this policy for any updates or changes.
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